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Customer story

Catching a $50K+ discrepancy before the package was let

How a commercial builder turned a six-hour manual cross-check into a ten-minute review on a $15M lump-sum job.

exposure caught before the window package was let
$50K+

exposure caught before the window package was let

senior review time on the package cross-check
6 hrs → 10 min

senior review time on the package cross-check

the chain no single reviewer could see
3 documents deep

the chain no single reviewer could see

A commercial builder on a $15M lump-sum job used CIM to cross-check its consultant reports against its schedules ahead of package procurement. The review surfaced a three-document coordination error a senior project manager's six hours of manual checking had missed: acoustic glazing requirements that never made it into the window schedule or the spec. The finding was cited to its source page, confirmed by the builder's team in minutes, and closed before the window package was let. Caught after install, the same discrepancy meant replaced glass and a stalled schedule, a $50,000+ hit to margin.

Six hours by hand and it was still in there. CIM cited it to page eight - we checked the table, and the package went out with the right glass in it.
Senior project manager, commercial builder

The challenge

The expensive misses on a construction job live between documents. Here, the rail noise assessment required 10.38mm acoustic laminated glass rated RW35 for windows facing the corridor. The window schedule, produced by a different firm, carried a blanket 6.38mm spec rated RW30. The specification carried no acoustic seals at all. Each document was internally consistent. The discrepancy only existed for someone holding all three at once, and that cross-check had no owner. A senior project manager had spent six hours the previous day checking documents by hand and it was still in there.

The solution

CIM read the consultant reports against the schedules and flagged the mismatch, cited to page eight of the acoustic report. The builder's team opened the report, checked the table and confirmed the finding on the spot. The judgment stayed with the reviewer. The reading, every report against every schedule, ran on the platform.

The results

The window package went out with the right glass in it. The check that had cost six senior hours per package ran in about ten minutes, and the exposure it caught was worth $50,000 or more against margin. Every package on a job carries the same checking load; the transformation is that now every package gets the check, at a cost of minutes of review time on cited findings.

Modules used

  • Report compliance audits
  • Registers
  • Assistant

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