Outcome
Build what you sold
What you sold and what you are building have to stay the same thing.
Purchasers bought off a plan and the specification of finishes. Eighteen months of design development later, a tile is substituted, a ceiling drops, a balcony loses a hundred millimetres. Each change has a reason. None of them went back to the document a purchaser signed, and the first person to notice is a buyer at their pre-completion inspection.
CIM holds the specification of finishes and the sales drawings alongside the current set, checks them against each other on every revision, and flags where they have moved apart - the substitution, the reduced dimension, the specification that quietly changed - cited to the drawing that introduced it.
You resolve it as a design decision, with the commercial and legal consequence visible while there is still a choice. Settlement disputes get argued from a dated record.
The same check runs on the marketing material, so what is still being sold matches what is now being built.
Before CIM
- Substitutions never reconcile back to the contract of sale.
- A purchaser finds the change at pre-completion inspection.
- Settlement disputes argued from memory and old emails.
With CIM
- Sales documents checked against the current set every revision.
- Divergence flagged while it is still a design decision.
- A dated record behind every substitution.