Privacy Policy

Estimate Labs Pty Ltd (ABN 83 683 698 124) (“we”, “us” or “our”), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. The types of personal information we may collect about you include:

• Identity Data including your name.
• Contact Data including your telephone number, address and email.
• Financial Data including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
• Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
• Technical and Usage Data when you access any of our websites, platforms or emails, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies, tracking pixels or analytics), and communications with our website.
• Profile Data including your username and password for our platform, profile picture, projects you have set up on our platform and support requests you have made.
• Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
• Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorisations or licences.

Sensitive information is a sub-set of personal information that is given a higher level of protection. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

How we collect personal information

We collect personal information in a variety of ways, including:

• when you provide it directly to us, including face-to-face, over the phone, over email, or online;
• when you complete a form, such as registering for any events or newsletters, or responding to surveys;
• when you use any website we operate (including from any analytics and cookie providers or marketing providers);
• from third parties, such as other project owners;
• from publicly available sources.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information to provide and administer our software and Services, to communicate with you and respond to enquiries and support requests, for internal record keeping and billing, for analytics and business development, for advertising and marketing, to consider employment applications, and to comply with our legal obligations.

Our disclosures of personal information to third parties

We will only disclose your personal information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law — including our employees, contractors and related entities; IT, hosting and data-storage providers; marketing providers; professional advisers and insurers; payment processors; existing or potential business partners; and courts, tribunals, regulatory authorities and law enforcement as required or authorised by law.

Overseas disclosure

We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia, including but not limited to, the United States of America. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Your rights and controlling your personal information

You may request access to, and correction of, the personal information we hold about you, and you may unsubscribe from marketing communications at any time using the details below or the opt-out facilities provided. If you wish to make a complaint, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Storage and security

We are committed to ensuring that the personal information we collect is secure, and we have put in place suitable physical, electronic and managerial procedures to safeguard it. However, we cannot guarantee the security of any information transmitted to or by us over the Internet; the transmission and exchange of information is carried out at your own risk.

Cookies and Analytics

We may use cookies, tracking pixels and similar technologies on our website and in our emails. You can block cookies through your browser settings and block tracking pixels using ad-blocking or privacy-focused extensions, though some parts of our website may not function as a result. We may use Google Analytics and Meta tools to measure performance and deliver relevant advertising; you can opt out via the respective providers’ settings.

Use of Artificial Intelligence (AI)

We may use artificial intelligence and machine learning technologies, including AI technologies provided by third parties, in our business operations and the provision of our Services — for example to conduct analysis and processing and to provide an estimate for your project. We treat information generated or inferred by AI about individuals as personal information, take reasonable steps to maintain human oversight and verify outputs, and require service providers to handle your personal information in accordance with privacy law.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

Contact us

For any questions or notices, please contact us at:

Estimate Labs Pty Ltd (ABN 83 683 698 124)
Email: jacky@cim.build